Delivery & Logistics

Emrana is committed to providing seamless delivery services for our premium washroom products across Australia and New Zealand, including international delivery options. 

With decades of experience across industries, we have streamlined our logistics to ensure that every order is handled efficiently and carefully. Our logistics framework in these regions efficiently guarantees fast and reliable delivery, meeting the high standards our customers expect. 

We encourage our customers to contact us with their international enquiries, so we can work with our offices to meet your needs. Trust Emrana to deliver superior products and exceptional service wherever you are.

Warranty & Return Policy

At Emrana, we pride ourselves on the quality and reliability of our washroom products. Each item is backed by a comprehensive 2 year warranty covering any defects in materials or artistry, ensuring your investment is protected. 

Our warranty period reflects our confidence in our products and varies by item, detailed further on our Warranty Information page.

Should you need to return a product, we strive to make the process straightforward and accommodating. We accept returns within 30 days of purchase, provided the items are in original, unused condition and include all original packaging. 

Our customer service team is dedicated to assisting you with any return inquiries and will guide you through the process to ensure it is hassle-free.

Trust in Emrana for products designed to last and customer service that supports you every step of the way.